Payment
Как оплатить и где смотреть видео из курсов и уроков?
Смотрите подробное пошаговое видео, как оплатить и посмотреть наши уроки.
Если все равно возникает сложность с входом в личный кабинет или просмотром уроков, обязательно напишите в отдел технической поддержки сайта support@enterclass.com - мы работаем и в выходные дни!:)
How can I pay for a course?
It’s quite easy to pay for a course on the website:
• Click the ‘Buy course’ button on the page of the masterclass or course you’d like to buy
• In the window you’ll, enter the promocode, if currently there’s any special offer for the course (don’t forget to do it if you want to get a discounted price!)
• Click the ‘Choose’ button and the course goes into your cart. You can go on choosing other courses or go to your cart and to checkout
• When in your cart, enter your e-mail linked to your account or to the account of somebody you’d like to give this course to (for example, as a gift)
• Choose the way you’d like to pay for the course (bank cards or PayPal)
• Pay for your order
NB! If you haven’t been registered, your personal account will be created automatically at checkout for the email you’ve entered in cart. After the payment, you’ll receive an email with a link to activate your account, where you’ll be able to create a password for your account and check your purchase.
• Click the ‘Buy course’ button on the page of the masterclass or course you’d like to buy
• In the window you’ll, enter the promocode, if currently there’s any special offer for the course (don’t forget to do it if you want to get a discounted price!)
• Click the ‘Choose’ button and the course goes into your cart. You can go on choosing other courses or go to your cart and to checkout
• When in your cart, enter your e-mail linked to your account or to the account of somebody you’d like to give this course to (for example, as a gift)
• Choose the way you’d like to pay for the course (bank cards or PayPal)
• Pay for your order
NB! If you haven’t been registered, your personal account will be created automatically at checkout for the email you’ve entered in cart. After the payment, you’ll receive an email with a link to activate your account, where you’ll be able to create a password for your account and check your purchase.
I’ve already paid for the course but now I can’t understand where I can find and watch it. Please help me, what do I do?
Lessons are available immediately in your account on our website (except for marathons and live streams, for which, dates when the lessons are open are stated on the page of your purchase). Here is what you need to do in order to watch videos:
1. Go to www.enterclass.com. In the right-hand upper corner. Click ‘Account’ – ‘Log in’.
2. In the window please enter your login (the email you’ve entered when paying). Click ‘Log In’.
3. After that, all you need to do is to choose the ‘My courses’ section.
4. Choose the course you need and there, watch the lesson or the part of the lesson that you need.
If it’s your first time on our website and you haven’t been registered at Enterclass, make sure you activate the link you will receive in the email with a subject ‘Account activation’. The email will be sent to the address you’ve entered at checkout. Remember that if you’ve forgotten your password, it always can be recovered!
If there are any troubles logging in your personal account or watching the lessons, please write an email to our support team: support@enterclass.com. We work even at the weekends!
1. Go to www.enterclass.com. In the right-hand upper corner. Click ‘Account’ – ‘Log in’.
2. In the window please enter your login (the email you’ve entered when paying). Click ‘Log In’.
3. After that, all you need to do is to choose the ‘My courses’ section.
4. Choose the course you need and there, watch the lesson or the part of the lesson that you need.
If it’s your first time on our website and you haven’t been registered at Enterclass, make sure you activate the link you will receive in the email with a subject ‘Account activation’. The email will be sent to the address you’ve entered at checkout. Remember that if you’ve forgotten your password, it always can be recovered!
If there are any troubles logging in your personal account or watching the lessons, please write an email to our support team: support@enterclass.com. We work even at the weekends!
What do I do if I can’t pay with my card?
When paying for a course or a masterclass, you can try using PayPal instead of bank cards.
If you still can’t pay for the course, please send an email to support@enterclass.com including your name and a phone number so that we can call you and promptly solve your problem.
If you still can’t pay for the course, please send an email to support@enterclass.com including your name and a phone number so that we can call you and promptly solve your problem.
Is it possible to pay in instalments?
Sometimes it can happen that a person might not have an opportunity to pay for a course at once or using one card. In this case, it’s better to email to support@enterclass.com. Please include your name and phone number in the body in order to solve your problem even faster.
How do I use a promocode?
When clicking the ‘Buy course’ or ‘Buy masterclass’ button, you’ll see a window where you can enter a promocode (a sequence of digits and/or letters). After that, the amount will be decreased. Please remember that promocode for masterclasses and video courses can be used for a limited time.
Is there a way to get a discount at checkout?
The payment is standard, but sometimes there might be different special offers or discounts which might offer a discounted price for some courses and lessons. They are not permanent and more often happen:
• When new courses or marathons are launching;
• In closed groups or in the subscription list for current students.
Usually, special offers apply to courses without feedback.
Any questions regarding payment can be solved quickly via support@enterclass.com
• When new courses or marathons are launching;
• In closed groups or in the subscription list for current students.
Usually, special offers apply to courses without feedback.
Any questions regarding payment can be solved quickly via support@enterclass.com
If training is paid for by a legal entity, how do I get the closing documents?
To get the necessary documents, please email to support@enterclass.com
Won’t there be any problem with payment if the payer lives abroad and has a euro or US dollars card, while the payment is in rubles?
We have students from different countries, such as Russia, CIS countries, Israel, Poland, Germany, USA, and so on. Usually, there are no problems.
When in doubt, please email to support@enterclass.com
When in doubt, please email to support@enterclass.com
How safe is it to use my card on your website?
Payment isn’t processed on our website. There are several payment systems linked to enterclass.com. Those payment systems have the certificate and process Internet payments. We use them as a service. Since we started working, there have been no issues with these payment systems.
I’m trying to pay but the payment isn’t going through – I get ‘Declined by the issuing bank’. How do I purchase video courses and masterclasses in this case?
This message means that the payment isn’t going through because of the bank issuing your card. This could be due to different reasons, for example:
• There’s not enough funds on your card,
• Internet transactions are forbidden for your card,
• There’s an error in card details, and so on
When at checkout, you can try to choose PayPal to pay for the course, or you can call your bank to get additional information. If you still can’t pay for the course, please send an email to support@enterclass.com including your name and a phone number so that we can call you and promptly solve your problem.
• There’s not enough funds on your card,
• Internet transactions are forbidden for your card,
• There’s an error in card details, and so on
When at checkout, you can try to choose PayPal to pay for the course, or you can call your bank to get additional information. If you still can’t pay for the course, please send an email to support@enterclass.com including your name and a phone number so that we can call you and promptly solve your problem.
How can I buy a course or a marathon as a gift?
When clicking the ‘Buy course’ button, in the field ‘Whom should we gift this course to?’, you can enter the email of the person you’d like to gift the course or masterclass to. If this person hasn’t been registered yet, personal account will be generated automatically and the course will be added to that account.
NB! Please note timelines of courses and masterclasses (access periods for marathons and live streams are limited).
NB! Please note timelines of courses and masterclasses (access periods for marathons and live streams are limited).
How can I check if you’ve received the money and if I’ve been registered to the course? I can’t find any information about the registration. The payment has been made on the website.
Upon successful payment, there must be a message to your email inbox confirming that you have access to the course, and it will immediately appear in your account at the website.
If that hasn’t happened, that means that:
1. the payment hasn’t been successful
2. you’ve logged in https://enterclass.com using other profile. Sometimes, our users, when logging in using different social media profiles, use different email addresses.
If the payment has been successful, but it has gotten linked to another profile of yours, please email to support@enterclass.com, and the course will be moved to your usual profile.
If you’re sure that the payment has been successful (you’ve checked that the money has been debited from your card or bank account), but the course is still not in your account, please write an email to our support team and provide payment information. Payment order or receipt will always have the following information: date and time, full name, bank’s or system’s name (WebMoney, etc.). We’ll send it to our accounting team and they will figure it out.
If that hasn’t happened, that means that:
1. the payment hasn’t been successful
2. you’ve logged in https://enterclass.com using other profile. Sometimes, our users, when logging in using different social media profiles, use different email addresses.
If the payment has been successful, but it has gotten linked to another profile of yours, please email to support@enterclass.com, and the course will be moved to your usual profile.
If you’re sure that the payment has been successful (you’ve checked that the money has been debited from your card or bank account), but the course is still not in your account, please write an email to our support team and provide payment information. Payment order or receipt will always have the following information: date and time, full name, bank’s or system’s name (WebMoney, etc.). We’ll send it to our accounting team and they will figure it out.
How do I use the cart?
• Choose the course or masterclass you’d like to buy, using the ‘Buy course’ button
• Add it to cart
• If necessary, click ‘Continue shopping’ and add to cart all the courses you’d like to buy
• When you’ve finished choosing, go to your cart (using the ‘Go to cart’ button or the icon in the right-hand upper corner), where you can see the information about the training programs you’ve chosen: price and term of study. Now you can delete the items you don’t need
• If you’ve logged into the website, you can proceed to checkout
• If you’ve not logged into your profile at the website or if it hasn’t been created yet, before payment, you’ll need to enter your valid email. For this email, an account will be created automatically, and all the courses or masterclasses purchased will be linked to that account
At checkout you can choose:
• Bank cards
• PayPal
• Add it to cart
• If necessary, click ‘Continue shopping’ and add to cart all the courses you’d like to buy
• When you’ve finished choosing, go to your cart (using the ‘Go to cart’ button or the icon in the right-hand upper corner), where you can see the information about the training programs you’ve chosen: price and term of study. Now you can delete the items you don’t need
• If you’ve logged into the website, you can proceed to checkout
• If you’ve not logged into your profile at the website or if it hasn’t been created yet, before payment, you’ll need to enter your valid email. For this email, an account will be created automatically, and all the courses or masterclasses purchased will be linked to that account
At checkout you can choose:
• Bank cards
• PayPal
I’ve paid for the course or masterclass but I won’t be able to use it due to force majeure. Can I get a refund?
We can return your money for a purchased masterclass or course, the amount of refund depends on the time when you inform us about the cancellation (all the information is included on the masterclass page). If you want to get a refund, please email to support@enterclass.com
